This agreement is an official and public offer of the Seller to enter into a contract of sale of the Goods presented on the website https://naturalpetfod.com.ua/
This agreement is public, ie in accordance with Article 633 of the Civil Code of Ukraine, its terms are the same for all buyers regardless from their status (individual, legal entity, individual entrepreneur) without giving preference to one buyer over another. By concluding this Agreement, the buyer fully accepts the terms and conditions of ordering, payment for goods, delivery of goods, return of goods, liability for unscrupulous order and all other terms of the contract. The contract is considered concluded from the moment of clicking the "Confirm Order" button on the ordering page in the "Basket" section and receiving by the Buyer from the Seller confirmation of the order in electronic form.
1. DEFINITION OF TERMS
1.1. Public offer (hereinafter - the "Offer") - a public offer of the Seller, addressed to an indefinite number of persons, to enter into a contract with the Seller for the sale of goods remotely (hereinafter - the "Agreement") on the terms contained in this Offer.
1.2. Goods or Services - the object of the agreement of the parties, which was selected by the buyer on the website of the online store and placed in the cart, or already purchased by the Buyer from the Seller remotely.
1.2. Online store - the Seller's website at https://naturalpetfood.com.ua/
was created for the conclusion of retail and wholesale sales contracts on the basis of acquaintance of the Buyer with the description of the Goods offered by the Seller via the Internet.
1.3. Buyer - an able-bodied individual who has reached 18 years of age, receives information from the Seller, places an order to purchase goods presented on the website of the Online Store for purposes not related to business activities, or a legal entity or individual entrepreneur .
1.4. The seller is a limited liability company "Natural", which is registered and operates in accordance with current legislation of Ukraine, the location of the manufacturer at: Ukraine, Lviv region, Pustomyty district, p. Sololivka, street Hrushevskoho, 42.
2. SUBJECT OF THE AGREEMENT
2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.
2.2. The date of concluding the Offer Agreement (acceptance of the offer) and the moment of full and unconditional acceptance by the Buyer of the Agreement is the date of filling in the Buyer's order form located on the website of the Online Store, provided that the Buyer receives confirmation of the order electronically. If necessary, at the request of the Buyer, the Agreement may be executed in writing.
3. MAKING AN ORDER
3.1. The buyer places an order in the online store via the "Cart" form, or by placing an order by e-mail or by phone number specified in the contacts section of the online store.
3.2. The Seller has the right to refuse to transfer the order to the Buyer if the information provided by the Buyer at the time of placing the order is incomplete or raises suspicions about their validity.
3.3. When placing an order on the website of the Online Store, the Buyer undertakes to provide the following mandatory information required by the Seller to fulfill the order:
3.3.1. last name, first name of the Buyer;
3.3.2. the address to which the Goods should be delivered (if delivery to the address of the Buyer);
3.3.3. contact phone.
3.3.4. Identification code for a legal entity or an individual entrepreneur.
3.4. The name, quantity, article, price of the Goods selected by the Buyer are indicated in the Buyer's basket on the website of the Online Store.
3.5. If either Party requires additional information, it has the right to request it from the other Party. In case of failure to provide the necessary information by the Buyer, the Seller is not responsible for providing quality service to the Buyer when buying goods in the online store.
3.6. When placing an order through the Seller's operator (clause 3.1. Of this Offer), the Buyer undertakes to provide the information specified in clauses 3.3 - 3.4. of this Offer.
3.6. The Buyer's acceptance of the terms of this Offer is made by the Buyer entering the relevant data in the registration form on the website of the Online Store or when placing an Order through the operator. After placing the Order through the Operator, the data on the Buyer are entered into the database of the Seller.
3.7. The Buyer is responsible for the accuracy of the information provided when placing an order.
3.8. By concluding the Agreement, ie accepting the terms of this offer (proposed terms of purchase of the Goods), by placing an Order, the Buyer confirms the following:
a) The buyer is fully and fully acquainted with and agrees to the terms of this offer (offer);
b) it gives permission for the collection, processing and transfer of personal data, permission for the processing of personal data is valid throughout the term of the Agreement, as well as for an unlimited period after its expiration. In addition, by concluding the contract, the Buyer confirms that he is notified (without additional notice) of the rights established by the Law of Ukraine "On Personal Data Protection", the purposes of data collection, and that his personal data is transferred to the Seller to meet the conditions of this Agreement, the possibility of mutual settlements, as well as to obtain invoices, acts and other documents. The Buyer also agrees that the Seller has the right to provide access and transfer his personal data to third parties without any additional notice to the Buyer in order to fulfill the Buyer's order. The scope of the Buyer's rights as a subject of personal data in accordance with the Law of Ukraine "On Personal Data Protection" is known and understood by him.
4. PRICE AND DELIVERY OF GOODS
4.1 Prices for Goods and services are determined by the Seller independently and indicated on the website of the Online Store. All prices for goods and services are listed on the site in UAH including VAT.
4.2 Prices for Goods and services may change unilaterally by the Seller depending on market conditions. In this case, the price of a single unit of the Goods, the value of which is paid by the Buyer in full, may not be changed by the Seller unilaterally.
4.3. The cost of the Goods, which is indicated on the website of the Online Store, does not include the cost of delivery of the Goods to the Buyer. The cost of delivery of the Goods is paid by the Buyer in accordance with the current tariffs of delivery services (carriers) directly to his chosen delivery service (carrier).
4.4. The cost of the Goods indicated on the website of the Online Store does not include the cost of delivery of the Goods to the address of the Buyer.
4.5. The Seller may indicate the estimated cost of delivery of the Goods to the address of the Buyer when the Buyer addresses a request to the Seller by sending an e-mail or when placing an order through the operator of the online store.
4.6. The Buyer's obligations to pay for the Goods are considered fulfilled from the moment the Seller receives funds on his account.
4.7. Payments between the Seller and the Buyer for the Goods are made in the ways specified on the website of the Online Store in the section "Payment and Delivery".
4.8. Upon receipt of the goods, the Buyer must, in the presence of a representative of the delivery service (carrier), check the compliance of the Goods with qualitative and quantitative characteristics (name of the goods, quantity, completeness, expiration date).
4.9. The Buyer or his representative during the acceptance of the Goods confirms his signature in the goods receipt and / or in the order / or in the transport consignment note for delivery of goods, which has no claims to the quantity of goods, appearance and completeness of goods.
4.10. The right of ownership and the risk of accidental loss or damage to the Goods passes to the Buyer or his Representative from the moment of receipt of the Goods by the Buyer in the city of delivery of the Goods at independent delivery of the Goods from the Seller.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. The seller must:
5.1.1. Transfer the goods to the Buyer in accordance with the terms of this Agreement and the Buyer's order.
5.1.2. Do not disclose any private information about the Buyer and do not provide access to this information to third parties, except as provided by law and during the execution of the Buyer's Order.
5.2. The seller has the right to:
5.2.1 Change the terms of this Agreement, as well as prices for Goods and Services, unilaterally, placing them on the website of the Online Store. All changes take effect from the moment of their publication.
5.3 The Buyer undertakes:
5.3.1 Before concluding the Agreement, read the content of the Agreement, the terms of the Agreement and the prices offered by the Seller on the website of the Online Store.
5.3.2 In order for the Seller to fulfill its obligations to the Buyer, the latter must provide all the necessary information that uniquely identifies him as the Buyer and is sufficient for delivery of the ordered Goods to the Buyer.
6. RETURN OR EXCHANGE OF GOODS
6.1 Return or exchange of goods is carried out in accordance with the provisions of the Law of Ukraine "On Consumer Protection" № 1023-XII of 12.05.1991. In case the Buyer purchases a unfit food product, the Seller is obliged to replace it with a food product that is fit for consumption, or return the money paid by the Buyer to him.
6.2 Money paid for the goods is returned to the Buyer within the period agreed by the parties, but not later than within 7 (seven) days. If the goods are available, the Buyer's request for its replacement is subject to immediate satisfaction, and in case of need for quality control - within fourteen days or by agreement of the parties. In case of absence of the goods, the Buyer's request for its replacement shall be satisfied within two months from the date of submission of the relevant application.
6.3 The value of the goods is refundable by bank transfer to the Buyer's account.
6.4 According to Annex No. 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "List of goods of proper quality that are not subject to exchange (return)" food products of proper quality are not subject to exchange. Given the fact that there may be significant circumstances when there is a need to return the product of proper quality, we are ready to consider such a possibility. In this case, the requirement of para. 3 part 1 of Art. 9 of the Law of Ukraine "On Consumer Protection" № 1023-XII of 12.05.1991. The exchange of goods of proper quality is carried out if it has not been used and if its product appearance, consumer properties, seals, labels, as well as the settlement document issued to the Buyer together with the sold goods are preserved.
6.5 Return of the Goods of proper quality to the address of the Seller is made at the expense of the Buyer and the Seller does not reimburse the Buyer.
6.6 The buyer has the right to return or exchange the goods within fourteen days from the date of receipt of the goods.
6.7 For return of goods, please call +38 068 034 33 94 or e-mail email@example.com
6.8 Consideration of the requirements provided by the Law of Ukraine "On Consumer Protection" is carried out by the Seller provided that the Buyer provides the documents provided by the current legislation of Ukraine. The Seller is not responsible for the defects of the Goods that arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the Goods, actions of third parties or force majeure.
7.1. The Seller shall not be liable for damage caused to the Buyer or third parties as a result of improper installation, use, storage of the Goods purchased from the Seller.
7.2. The Seller is not responsible for improper, untimely execution of Orders and its obligations in the event that the Buyer provides inaccurate or erroneous information.
7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Agreement.
7.4. The Seller or the Buyer shall be released from liability for full or partial non-performance of its obligations, if the non-performance is the result of force majeure such as war or hostilities, earthquake, flood, fire and other natural disasters that occurred independently of the Seller's will and / or Buyer after concluding this agreement. A Party that is unable to fulfill its obligations shall immediately notify the other Party.
8. CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
8.1. By providing his personal data on the website of the Online Store when registering or placing an Order, the Buyer provides the Seller with his voluntary consent to the processing, use (including transfer) of his personal data, as well as other actions under the Law of Ukraine "On Personal Data Protection". ", Without limiting the validity of such consent.
8.2. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation to provide information by the Seller to contractors and third parties acting on the basis of an agreement with the Seller, including to fulfill obligations to the Buyer, as well as in cases where disclosure of such information is required by current legislation of Ukraine.
8.3. The buyer is responsible for keeping his personal data up to date. The Seller is not responsible for poor performance or non-performance of its obligations due to the irrelevance of information about the Buyer or inconsistency with its validity.
9. OTHER CONDITIONS
9.1. This agreement is concluded on the territory of Ukraine and operates in accordance with the current legislation of Ukraine.
9.2. All disputes arising between the Buyer and the Seller are resolved through negotiations. In case of failure to resolve the dispute through negotiations, the Buyer and / or the Seller have the right to apply to the courts in accordance with applicable law of Ukraine.
9.3. The Seller has the right to amend this Agreement unilaterally in accordance with paragraph 5.2.1. Agreement. In addition, amendments to the Agreement may also be made by mutual consent of the Parties in the manner prescribed by current legislation of Ukraine.